Refund policy

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

Returns and refunds are only available for orders with a product value of ₹500 or more.

Products priced below ₹500 are not eligible for return or refund unless required under applicable consumer protection laws.

Return Request Period

You must request a return within 7 days of receiving your order.

Mandatory Unboxing Video

To be eligible for a return or refund, you must record a continuous, clear unboxing video from the moment the sealed package is opened until the product is fully inspected.

The video is mandatory for claims involving:

Damaged products
Defective products
Missing items
Incorrect products received

Claims submitted without a complete and unedited unboxing video may be rejected.

Product Condition

To qualify for a return:

The product must be unused and in its original condition.
All original packaging, accessories, tags, and manuals must be included.
The item must not show signs of misuse, damage, or alteration by the customer.

Non-Returnable Items

The following items cannot be returned:

Products priced below ₹500.
Used, damaged, or altered products.
Products without the required unboxing video.
Products damaged due to improper use or handling after delivery.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method.
Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.